Can't sign in?

I forgot my password

Ask your administrator to reset it. They can do it in a few seconds from the Staff logins page, and they will give you a temporary password to sign in with.

Who is my administrator?

Atlas cannot name them on this page — it is read before anyone signs in, and staff names are not shown to a signed-out visitor. It is whoever set Atlas up: ask at the front desk or the hospital office.

My password works, but it says my hospital is suspended

Your account is fine. Show your administrator the message on the sign-in screen — it names the reason and who to contact. Nothing you do here will change it.

I am the administrator and I am locked out

This is the only case where Atlas support gets involved. They verify you against the hospital's registered contact before anything is reset, so expect that call to take a few minutes.

The support line is named on your hospital's Atlas contract. This page does not publish a number, because a number printed here is one an impostor can print too.